You can reach us by email at info@mondevisclim.com or by phone at 0680 4412741. For fault reports on heating, ventilation, and air conditioning systems, we prefer a direct call so we can prioritize immediately. We are happy to clarify planning questions about sensors or building automation in writing with documentation.

For acute technical faults, we get back to you within two hours during business hours. For general inquiries about energy efficiency or consumption data, please allow up to one business day. We discuss complex analyses for HVAC optimization in a scheduled appointment so that your facility team receives all the details.

Our team is available from Monday to Friday between 8:00 AM and 5:00 PM. For urgent maintenance questions on critical systems, we offer extended availability by arrangement. The exact conditions depend on the scope of your building technology and the agreed support level.

After commissioning, we connect our platform to the existing sensors in your property. As a rule, integration takes one to two weeks, depending on the number of measuring points and the existing building automation. You will receive an introduction for your team and a manual for the daily use of the consumption analyses.

For an initial assessment of your heating, ventilation, and air conditioning systems, the floor plans of the property, the technical data of the systems, and an overview of the current consumption values from the last twelve months are sufficient. On this basis, we create an overview of savings potential and recommend suitable sensors for automation.

We record the report, check the sensor data of your system, and get back to you with an initial assessment. If an on-site appointment is necessary, we coordinate this with your facility management. After the issue is resolved, we document the cause and, if necessary, adjust the automated analyses so that similar failures are detected early.